Buy from Vehicle Dealerships You Can Trust
Ratings and Reviews help you make informed decisions and ensure you connect
with reputable dealerships who prioritise excellent customer service.
Why Ratings and Reviews are important
Buying a vehicle is a significant investment, and knowing who you're buying from
is just as important as knowing what to buy.
Our Ratings and Reviews feature allows you to:
Make Informed Buying Decisions:
Designed to help you gauge the reputation and service quality of dealerships.
Share Your Experience:
Leave a review to help others in their vehicle-buying journey.
Build Trust:
Positive reviews will stand out, ensuring you connect with vehicle dealerships who value their customers.
Step-by-Step Guide to Leaving a Review
What "No Recent Reviews" means?
When you see "No Recent Reviews", it means the dealership hasn't received any recent feedback yet, and you
How Ratings and Reviews are calculated
Our Ratings and Reviews are calculated using a combination of factors including a 1 to 5-star rating system,
Got questions?
We've got answers!
Below are the most frequently asked questions ...
Any registered user of AutoTrader can leave a review. Following your dealership experience, we will invite you to submit a star rating and short review.
If you complete any one of these three actions:
- Submit an online enquiry: We will send you an email inviting you to leave a review.
- Call the dealership from our website: We will send an SMS, inviting you to leave a review.
- Visit the dealership: Each dealer listed on AutoTrader is able to provide you with a unique link that invites you to leave a review on their particular dealership website.
After interacting with the dealership, you will receive an email/SMS about your experience. Please rate your experience using the star system and write a short review.
Yes, you can edit your review by logging into your AutoTrader account and navigating to your review history.
Yes, all reviews are moderated to ensure they meet our quality guidelines and provide valuable insights to other users. If reviews are flagged by a dealership or customer, they will be sent to our moderation team for evaluation. Reviews that are not flagged will undergo a final moderation process before the review is published on the dealer profile page. You can view our moderation guidelines here.
Reviews are written by real customers who have purchased vehicles or interacted with a dealership, ensuring authenticity and reliability.
How can we help?
